understanding and responding to conflict

prevention and resolution of workplace conflict

grievance handling

interpersonal skills and the handling of conflict

understanding and integrating conflict resolution processes into your workplace

developing conflict policies and programs

conflict management skills

performance management

handling discipline and discharge

understanding harassment

preventing and resolving harassment situations

how to develop harassment policies and programs

investigating harassment complaints

integrating mediation concepts into your workplace and into your business dealings

mediation training for people in business

development of  harassment and conflict resolution programs for your organization

development of organizational and employment policies and policy manuals

facilitation of organizational planning and development

analysis of your organization or workplace

development of a plan for training and policy development

planning sessions

policy development sessions

management meetings

team building

plan the process of change

plan for the impact of change

minimize the conflict and reduced productivity that is part of all policy change

isolate challenges to your organization

identify frequent areas of conflict

identify specific training needs

recognize other organizational needs

decide on a planning process

organizational charts - reporting structures

lines of authority

responsibility and accountability

who do I go to for what?

what do I do?

“how to” procedures

standard operating procedures

safety procedures

required qualifications

office practices

forms of contracts with customers, clients, suppliers, etc.

hours of work

scheduling

lunch and coffee breaks

rates of pay

salary

commissions

bonuses

vacations

leave of absence

staff scheduling

job descriptions

discipline and discharge

performance evaluation

illness and disability

insurance and other benefits

Conflict Resolution and Prevention

Harassment